Gtl refund phone number. Access your GTL Account. Touchpay 10005 Technology Blvd. AdvancePay To make an AdvancePay payment by mail, write out a check or money order payable to “AdvancePay Service Department” and be sure to include your account number. Refund policy: Refund policies vary by facility so check with the facility before requesting a refund. Reply STOP to opt out of further messaging. GTL. - Simply follow the on-screen instructions to solve the puzzle. I keep trying to send my bf money but it keeps saying card declined. * Your Full Name Your Visitor ID Your Phone Number * Your Email Address Reference ID * Reason - Just click the checkbox before I'm not a robot. What Can I Get? Eligible current and former GTL customers will receive 100% of the money GTL retained from their accounts under the Inactivity Sign in to schedule and manage upcoming visits with your inmate. If you choose this way, you’ll have to confirm your General From Instructions Correctional and Billing Credit Services Policy for To Your Receive CBS a Account Refund Since the facility you have been receiving calls from has had a telephone platform system change to Global Tel*Link, any funds you have left in your CBS account cannot be applied to future calls you wish to receive from this facility. Need a GTL refund fast? Our step-by-step guide shows exactly where to click, what to say, and how to secure your money back without hassle. Call monitoring, recording, and PIOC voice validation (in order to place calls). International customers needing assistance with accounts should contact GTL Customer Service via email at AdvancePayInternational@gtl. GTL® strives to process refunds within 30 days (and after verifying initial payment method), and typically within 60 days, at the latest. Vonage, etc. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. You can proceed with Visitor Registration. Share your experience on ComplaintsBoard. We require a written request to be mailed or faxed by the owner of the account for a refund. Allows the acceptance and posting of transactions 24 hours a day, 7 days a week, 365 days a year. By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. GTL strives to process refunds within 30 days (and after verifying initial payment method), and typically within 60 days, at the latest. What is the account phone number for which you are inquiring?* What facility are you expecting a call from? Are you seeking a refund? Contact GlobalTel customer support to get help with your order or ask us a question. net service ConnectNetwork. GTL also offers services like messaging and even payment options for things like A: Contact the GTL AdvancePay Service Department and press “0” to speak with a GTL representative to request a refund. It’s simple. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder You'll need to contact the phone service provider, GTL, directly at (877) 650-4249 with any questions regarding telephone services, account balances, call records, fee schedules and By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message. ), GTL will not have the ability to generate a bill to these non–traditional phone carriers. When an inmate attempts to dial an unbillable number, AdvancePay will provide the option to the called party to set up a prepaid account. 1/5. g. Then click the tab “Transfer Funds” on the left sidebar *Your new phone number must be verified before funds [] Hey Mobile Users – Stay Connected in Real Time! Send messages, make deposits, and share photos with our FREE Android app! The GettingOut California Department of Corrections and Rehabilitation (CDCR) Global Tel*Link (GTL) Customer User Guide Information for CA Department of Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Contact the GTL AdvancePay automated system at 1-800-483-8314. GTL can also provide our “Frequently Asked Questions” document, rate tables, and a list of countries where customers can contact GTL Customer Service via telephone (along with dialing instructions) by If your local telephone provider allows collect calls, with your approval, an incarcerated ofender can call you collect. To set up the account, you must have the inmate’s name, location, and, occasionally, the inmate ID number. CDOC is currently in the process of transitioning our phone systems from ViaPath (formerly known as GTL) to our new vendor, Securus. You can select the date, time and location that is most convenient for you. Q: AFTER ESTABLISHING AN Contact the GTL AdvancePay Service Department. This included names, contact information, driver’s license numbers, passport numbers, Social Security numbers, payment card and financial account For non-urgent matters, submit a request or inquiry to the ConnectNetwork support team by using the form below. GTL will endeavor to process refunds within 30 Call one of the following phone numbers for your specific service to request a refund: GTL: +1 (877) 650-4249. We know how important communication with loved ones behind the Limits on number of PIOC calls or total monthly call minutes. com Email www. Refunds must be requested within 90 days of the last call received. Blocks on GTL continues to be at the forefront of the constantly evolving corrections market, with a history of always building the best products first—the first General GTL Issues Contact Form We now provide the opportunity to contact our Customer Support team through our online inquiry process. - If you see a green checkmark, you've passed the robot test. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number Are my support numbers the same? Why do the calls still say “Global Tel Link”? Our company still does business under Global Tel*Link Corporation. The funds cannot be transferred Call the toll-free number 800-483-8314 if you prefer to use a phone system. Contact the GTL® AdvancePay® Service Department and press “0” to speak with a GTL representative to request a refund. This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. You can even set up multiple AdvancePay accounts if you have A refund can be obtained by calling customer service at [866-516-0115]. GTL will bill you via your local telephone provider if you accept a collect call from an incarcerated ofender. com app, and the last four digits of your social security Do I need to call customer service for this? Edit: just in case anyone else was curious about this, I did call and ask them to delete my account and refund my money, they said they can’t delete accounts they can only suspend them. Are you using GTL's Customer Portal? Check a claim status, access your policy information, download your policy ID card, update your contact information, pay a bill, and more — all right at your fingertips! You can update your address, phone number or email on our customer portal. This phone number allows you to set up a prepaid account and deposit funds. com TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Customer Service by phone is also available from certain countries at 1-888-216-7423. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. Customer Service is provided in English and Spanish. Once Will the name on my bank statements change? Are my support numbers the same? Do I need to change the name I put on checks/money orders? Do I need to send my money orders to a different address? Will there be something new on my Caller ID when my loved one calls me? Inmate friends and family with questions about inmate telephone accounts should visit Global Tel Link (GTL) or contact them by . GTL can also provide our “Frequently Asked Questions” document, rate tables, and a list of countries where customers can contact GTL Customer Service via telephone (along with dialing instructions) by Inmate Phone Service A GTL AdvancePay prepaid account must be set up for an inmate to make calls or receive voicemail messages. There must be sufficient funds for a call to go through. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Our Trust Fund service allows you to easily and securely deposit money directly into an inmate's commissary account. Important Message about Inactivity Text Alerts Please be advised, once created, your Friends and Family account will become inactive after 180 consecutive days of inactivity or non-use unless such time is shorter or longer based on governing law or contract. net. All you need to do is confirm with your local telephone company that you have the ability to receive inmate collect calls to your phone number. Call one of the following phone numbers for your specific service to request a refund: GTL: +1 (877) 650-4249. Because dialing protocols may vary by country, customers need to check with their local phone company or request dialing protocol information by sending an email to GTL customer service at AdvancePayInternational@gtl. They make it easy for inmates to stay connected with their families and friends through phone calls and video chats. Not all of these types of information were included for all individuals. Best of all, visits are confirmed instantly! GTL Command Center provides secure access to inmate communication services. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. I know I have the money in there. Knowing the refund policy will help you AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. Log in to your GettingOut account and select “New Deposit and Account Management System” 2. gettingout. Accounts that are inactive for 90 days will receive a notification of inactivity through a written correspondence or This included names, contact information, driver’s license numbers, passport numbers, Social Security numbers, payment card and financial account The phone number to use for customer service would depend on the type of account. A: Contact the GTL AdvancePay Service Department and press “0” to speak with a GTL representative to request a refund. You will need to put zeros in front of the inmates name number to make this 9-digit pin number. Where to find the refund, cancelation and receipt information: While Scheduling a Visit: On the pre-confirmation page prior to reserving a visit, the cancelation/refund policy is listed at the top of the page in a yellow dialog box. ), a VoIP provider (e. Call 800 483 8314 for more information. Refunds are processed back to the payment method with which they were made by friends/family. In the same vein, how do I deposit money into an inmate’s phone account? You’ll first need to create a ConnectNetwork account to fund an inmate’s PIN Debit account. If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. I have tried my debit card and 2 credit cards. Access your policy information, download your policy ID card, check a claim status, update your contact information, pay a bill, and more — all right at your fingertips! ©Copyright 2025 Guarantee Trust Life Insurance Company. First seen on January 30, 2014, Last updated on November 1, 2024 When the inmate calls your new number, the call is redirected to your cell phone charged at a Special rate by the Jail Phone Provider such as Securus, GTL, PayTel (Pay-Tel), IC Solutions and GTL. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Overview Global Tel*Link Corporation (GTL) is a company that provides communication services for people in the correctional system, like jails and prisons. Best of all, visits are confirmed instantly! GTL’s GettingOut mobile app is rooted in the power of relationships. ), or a CLEC (e. com Attach a copy of your ID (front and back), a selfie (no filter), your registered email address on the gettingout. | Built by Clique Studios I have contacted GTL almost 22 times in past 4 days. Once registered, you can navigate to the My Account tab and select My Profile; there you can update your information with the UPDATE INFORMATION button. This will allow you submit your non-payment related questions to us and have a Customer Service Representative contact you with a resolution, minimizing your waiting time through our call center. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. com. During this time, we may encounter some interruptions to the ability to access the phones and video visiting as we transition to our new communications system. After a prepaid account is established, collect calls to the telephone Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. net The easiest way to establish an AdvancePay account is through GTL’s automated phone system Please contact Getting Out customer service depaterment at 866-516-0115 to request a refund. They also made me send them my identification and copy of phone bill to get For years, ViaPath Technologies (formerly Global Tel*Link Corporation, or GTL) and ConnectNetwork have provided phone calls and To transfer funds to a new phone number: 1. Contact Securus Technolgies through email, phone or mail. Method 2: By Phone Number You can also verify your GTL Getting Out by phone. It provides simple and reliable communication between GTConnect is our fully interactive, automated, self service contact centre where you can do 90% of your banking transactions from the comfort of Read real reviews and 139 complaints about Global Tel Link — rating 2. When contacting us via email, do not send your credit or debit card information Will I receive a refund for the remaining funds on the account? Contact the GTL® AdvancePay® Service Department. During the account creation process, click Serving individuals and families in 49 states and the District of Columbia. What types of credit cards are accepted? Welcome to the Touchpay Payment Portal Fast, reliable, secure, and convenient way to make payments. Sign in to schedule and manage upcoming visits with your inmate. Department 1722 Denver, Colorado 80291-1722 Website: www. And you have to give them a 4 digit pin in case you ever want to unsuspend it. Message & data rates may apply. All Rights Reserved. West, Suite 130 Dallas, TX 75220 Or you may email inquiries to: customersupport@touchpaydirect. GTL Phone Verify ViaPath Technologies (877)650-4249 for rapid response (866)516-0115 for automated service (541)889-9620 fax phoneverify@viapath. Anyone know why this is? If you create an account using the lobby kiosk, you only need to enter your phone number. Please verify through your local telephone carrier if you wish to receive collect calls. Please complete a Policy Change Form if you wish to make changes to your beneficiary or name. viapath. To add funds to an inmate's account, you will need to know the inmate's 9-digit pin number. If you were overcharged by GTL or ViaPath for video calls or messages, you may qualify to receive a refund from a class action The Department offers phone services to incarcerated persons in order to foster connections and improve the likelihood of success upon release. Learn more today. All Legacy Communications customers may request a refund by calling 1-800-356-8390. Need to reset your password? Please review the help section for details. Instantaneous posting of transactions. Comcast, Charter, etc. To register a complaint or report fraud contact TouchPay at 866-204-1603 or customersupport@touchpaydirect. How do I add money to an inmate’s phone account in this manner? Mail If you prefer to make payments and deposits via mail, GTL accepts checks and/or money orders (depending on the facility) via US Postal Service mail for services and facilities listed below. So BEWARE OF PUTTING MONEY ON YOUR LOVED ONES MESSAGES/PHONE OVER THE PHONE BC THEY WONT REFUND THEIR MISTAKE! Theres a number you can call under the app under contact us 1-866-516-0115 if u don't hear the option you need select 0. GTL/connect network. If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306 This included names, contact information, driver’s license numbers, passport numbers, Social Security numbers, payment card and financial account information, personal messages, and grievance forms. Reply STOP to opt out of further A: Refunds to verified account holders can be arranged through our customer service representatives. With PIN Debit prepaid phone accounts, inmates can pay for their own calls, and call any phone numbers allowed by their facility. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. We offer competitive health, accident, life and special risk insurance programs. All transactions conducted at ConnectNetwork. In the same vein, how do I deposit money into an inmate’s phone account? How do I transfer funds to a new phone number? April 4, 2016/in Deposits & Refunds /by Web Master AdvancePay is a prepaid collect calling service that allows calls from an inmate in a correctional facility to your telephone number without the restrictions of standard billing. A refund can be obtained by calling customer service at [866-516-0115]. Local Phone Company Customers GTL has the ability to bill calls from an inmate at a CDCR institution if your local telephone service is from a traditional local telephone company such as AT&T, Verizon, etc. Click the tab “View My Account” found at the bottom of the page 3. Toll Free Number: 1-866-230-7761 Fax Number: 251-473-2802 Hours of Operation: Monday - Friday 7am to 11pm, CST Saturday and Sunday 8am to 7pm, CST Mailing Address: AdvancePay Service Dept. Accepts VISA/MASTERCARD branded credit/check cards and Walk-In Retail (Cash Payments made locally) To setup a new Does GTCalls work with GTL & Securus? How does GTCalls save me money? How much money will I save with GTCalls? Pay Less For Inmate Learn about the "Gtl*Inmate Phone Svc 877 650 4249 Al" charge and why it appears on your credit card statement. com www. In order to receive calls from incarcerated offenders housed at CDCR facilities, you will need to set up a GTL AdvancePay® account Contact the GTL AdvancePay Service Department. Refunds are processed within 60 business days of receipt of a written request. Time Warner Telecom, etc. net The easiest way to establish an AdvancePay account is through GTL’s automated phone system Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. We are ready to help you now with representatives standing by. If you are requesting a refund from your tablet account while you were incarcerated, call Connect Network at (877) 650-4249. If your phone service provider is a cable provider (e. If using an Android smartphone or tablet, you can download these two apps from the Google Play store - GTL - Schedule Visits (1 of 2) and GTL - Internet Visits (2 of 2). If you need additional assistance and want to speak to a representative please call the Service Center at 1-866-230 A refund can be obtained by calling customer service at [877-650-4249]. gizu xlllo elpdhsf ywjyim csafyw dmy hutl ngshxt ghazhy pcesh